SITUATION The Telstra Epping store was unsatisfied with their aging solution. The mobile phone display stands were always on lock-down position; customers could not pick up or interact with the phones. The locked down devices provided a very poor customer shopping experience. Store Manager Brady Massari began seeking out a solution to completely upgrade the…
The latest in the line-up of affordable Samsung smartphones is soon to hit stores across the country, prompting retailers to look at new and innovative ways to display the latest hardware. So which new models are about to go on sale and how should they be showcased? The Samsung A52, A52 5G, and A72 Unveiled…
The iPhone 12 is set to hit stores on October 23, with the latest model tipped to draw huge interest due to a new design and fresh features. It joins a line-up of new devices all hitting the shelves in time for Christmas, so let’s look at what’s on offer and how retailers can maximise…
At a time in retail when the bottom-line matters more than ever, loss prevention has taken on an all-new importance. The reality is, preventing shrink in retail has always involved a multipronged approach that extends from protecting individual products all the way through to detailed insight into exactly what’s occurring in-store. In other words, it’s…
As the page turned on the new year of 2020, few retailers could have predicted the challenges that lay ahead. Yes, the retail landscape was in the grips of revolution, with customer service, convenience and social conscience all front of mind. But fast forward a few months and the retail sector was battling a crisis…
Apple has quietly unveiled a new lineup of products with new iPad Pros now available, the latest iPhone SE soon to hit the market, and rumours also now circulating about the impending release of the iPhone 12. Renowned as hugely popular products that inevitably spark a surge in consumer interest, here’s an insight into the…
Between folding phones, improved smart phone cameras, 5G and the release of the iPhone 12 this year, 2020 is tipped to be another watershed year in the evolution of smart phones. Due to coronavirus shutdowns, it’s also already proving a far different landscape to years gone by when it comes to supply. Together these factors…
Whether it’s apparel, liquor or electronics, when it comes to protecting valuable or commonly stolen items from theft, occasionally you need to think outside the box. And a highly effective method of defeating the clued-up modern shoplifter is through the use of magnet-resistant tags. So, what are magnet-resistant tags, when can they be used and…
Victoria Police are considering introducing a new charge to tackle the rising incidence of ‘swarming’. Usually aimed at telco retailers and electronics stores, ‘swarming’ sees a couple or numerous offenders enter a retail outlet en masse to steal valuable items like mobile phones. It often involves a level of force that sees products ripped from…
Apple has unveiled its latest smart watch as more and more brands embrace the wearable trend and these accessories continue to grow in popularity. For retailers, the Apple Watch and its counterparts offer a real opportunity to spark consumer interest, but as a high-value item prone to theft, they also require a loss prevention focus.…
A retail crime security survey focussed specifically on Australia and New Zealand has found customer theft accounts for over half of all lost revenue from Australian stores, with telecommunications stores suffering the highest losses per incident. The findings support recent news that telecommunications stores are regularly targeted by gangs, with thieves becoming increasingly brazen in…
Tech giant Apple is among the latest retailers to revamp its stores in a bid to enhance the customer experience, unveiling a new-look outlet at Bondi Junction in Sydney. The re-imagined retail store features a focus on “education and inspiration”, while also boasting environmentally friendly credentials. It follows a trend that sees many big retailers…