Blog

Survey finds telco stores a prime target for theft

Posted on
Survey finds Telco stores a prime target for theft

A retail crime security survey focussed specifically on Australia and New Zealand has found customer theft accounts for over half of all lost revenue from Australian stores, with telecommunications stores suffering the highest losses per incident. The findings support recent news that telecommunications stores are regularly targeted by gangs, with thieves becoming increasingly brazen in…

Read more

The five key areas of store security

Posted on
The five key areas of store security

With the latest research indicating Australian retailers lose $3.37 billion annually to shoplifting, employee theft and general loss, there’s never been a better time to focus on store security. And in today’s retail environment, protecting an outlet encompasses a series of strategies that range from stock protection on the floor right through to accountability in…

Read more

Looking to improve product security? – There’s an EAS tag for that

Posted on
EAS security tags

Think retail security tags and the mind tends to turn to clothing tags, but the truth is electronic article surveillance (EAS) has evolved rapidly over the past 50 years, with a tag available to suit almost any product imaginable. From liquor bottle locks to golf tags and even optical tags for eyewear, if you have…

Read more

New report finds a surge in shoplifting

Posted on
Shoplifting

An Australian-based shoplifting study has found the crime is surging, with major retailers losing over $3.3 billion last year alone. The research further indicates self-service checkouts and increasingly brazen criminals are driving the rising trend, with the Sydney Morning Herald (SMH) noting retailers have reached “crisis point”. So, what’s changing on the shoplifting front? A…

Read more

When good customers steal

Posted on
When good customers steal - Shoplifting

Not all shoplifters fit the profile of crime gangs, thrill-seeking teens or seasoned thieves. Some can be your best customers who steal as a one-off for a reason they believe is justifiable. So, what prompts a loyal patron to steal and how do retailers stem the loss? Here’s an insight into why good customers steal…

Read more

An unlikely retail hero – How the fitting room is changing customer service and reducing theft

Posted on
Reducing theft

It’s hard to imagine the humble fitting might be a hero in the modern retail story, but in many ways that’s proving the case. Like all areas of the retail sector, the fitting room is benefitting from an influx of modern technology which is working to play to the strengths of bricks and mortar, improve…

Read more

Understanding retail loss

Posted on
Understanding Retail Loss

Each year retail loss costs Australian retailers dearly, with the most recent figures from the Australian Retailers Association (ARA) indicating it sets the industry back $7.5 billion annually. This figure shows little signs of abating either, with shoplifting, employee theft, vendor fraud and administrative error among the major causes of retail shrink. Here’s an insight…

Read more

The four types of in-store experience driving future retail

Posted on
The 4 types of in-store experience driving future retail

Over the past few years, bricks and mortar retail has been dominated by one big question – how to revolutionise the in-store experience to retain clientele. The question is framed against the backdrop of a time-poor shopper who is increasingly turning to online commerce, and the answer is regarded as the panacea that allows bricks…

Read more

Combatting mobile phone gangs

Posted on
Combatting Mobile Phone Gangs

A recent news story on A Current Affair highlights the increasing challenges mobile phone retailers face when it comes to protecting their staff, their customers and their products in the face of targeted mobile device theft. Aired on April 15, the story showed CCTV footage from Brisbane, Sydney and Melbourne telco stores where gangs of…

Read more

Protecting IoT products in-store

Posted on
Protecting IoT

Australia stands at the doorstep of a “smart home” revolution, with IoT devices like smart speakers and security cameras set to see adoption more than double in the next three years. For the retailers marketing these devices, the sector is already worth $583 million and is expected to increase rapidly over the coming years. So,…

Read more