When David Jones announced a $200 million overhaul of its flagship Sydney store earlier this year, it was with a singular aim in mind: to create a curated customer experience in a changing retail landscape. The renovations will see the seven-storey Elizabeth Street premises transformed into six key “worlds”, incorporating a swanky champagne bar, children’s…
Australian consumers are making the transition from physical to digital wallets, offering retailers a wealth of opportunity to cash in on the changing tide. According to Deloitte adoption of mobile payment technology rose 14% in 2017 alone seeing Australians steadily abandon their cards and instead look to mobile payments via digital wallets. The shift offers…
Theft prevention might be at the forefront of many store manager’s minds, but like any strategy, it’s about striking the right balance and using the correct technique in the right place. Treading the fine line of loss prevention and product appeal often involves securing your stock in a way that is unobtrusive and functional yet…
Every industry comes complete with its own jargon and unique terms. In the field of loss prevention, it’s no different. From EAS to RFID, here are some of the most common terms encountered and what they really mean. For starters Loss prevention – Quite simply, loss prevention is any initiative devised to minimise the loss…
Technology is infiltrating every area of retail. Along the way it’s offering real-world retail a host of benefits in the form of better customer service through the empowerment of sales assistants. Here’s an insight into how real-world retail is playing to its personalised strength by uniting technology with talent. The sales assistant The sales assistant…
It comes as little revelation the retail landscape is shifting, and as the industry passes the mid-year mark, headlines indicate there are changes afoot. From major retail revamps to cashless, cardless shopfronts, here’s what’s making the news in mid 2018… DJs overhaul David Jones’ is set for a major overhaul, with the CEO telling News…
It comes as little surprise that high-value goods such as electronics and accessories are among the most targeted items by shoplifters looking for a five-finger discount. In a challenge for the retailer, these are also items a consumer expects to experience before buying. And in an age when bricks and mortar is competing against an…
It’s hard to imagine trusted employees might be stealing from your store, but a raft of statistics indicate that’s the case with the latest revealing employee theft could account for a quarter (24.37 per cent) of retail loss. So how do you guard your store from a thief behind the counter? Some sobering stats In…
Opening a new retail outlet requires a lot of decision making – from store fit out and staffing to the range of products on offer and how they will be displayed. Amongst the lengthy list of considerations are the security measures you require to ensure the products you stock are protected against loss and theft.…
Regardless of whether you intend on selling high-end clothing, funky stationery or the latest line-up of high-tech gadgets, every new shopfront should look at their security systems as an integral part of their set-up. Why? Because according to the Australian Retailers Association, the rising incidence of retail theft costs the industry billions of dollars each…
