A recent news story on A Current Affair highlights the increasing challenges mobile phone retailers face when it comes to protecting their staff, their customers and their products in the face of targeted mobile device theft. Aired on April 15, the story showed CCTV footage from Brisbane, Sydney and Melbourne telco stores where gangs of…
When it comes to securing a retail outlet against theft, security labels are considered the ideal way of protecting low value, high volume stock. Used by large and small retailers worldwide, they offer affordable product-based security that is easy to apply and quick to deactivate at the Point of Sale. This makes security labels specifically…
Australia stands at the doorstep of a “smart home” revolution, with IoT devices like smart speakers and security cameras set to see adoption more than double in the next three years. For the retailers marketing these devices, the sector is already worth $583 million and is expected to increase rapidly over the coming years. So,…
Researchers are tipping the Point of Sale is set for a shake-up this year as retailers look to better cater to the mobile consumer and seek to replace legacy-based systems that are now reaching their end of life. According to the latest IHL North American POS study these factors will result in one of the…
SITUATION The Telstra Epping store was unsatisfied with their aging solution. The mobile phone display stands were always on lock-down position; customers could not pick up or interact with the phones. The locked down devices provided a very poor customer shopping experience. Store Manager Brady Massari began seeking out a solution to completely upgrade the…
The new year has kicked off with mixed news on the retail front, with two Australian retailers entering voluntary administration and December sales figures failing to live up to expectation. Meanwhile, technology continues to dominate the retail landscape as stores across the globe investigate the latest ways to offer an improved customer experience. Here’s the…
When it comes to loss prevention, Electronic Article Surveillance (EAS) remains the most popular and effective product-based anti-shoplifting strategy available to retailers. Comprising hard tags, labels and antenna, the system is used by an estimated 90 per cent of Australian retailers, reducing shoplifting by up to 80 per cent. However, when harnessing the power of…
Security tag or label based Electronic article surveillance remains one of the most effective ways of protecting individual retail products against theft and loss. But if your system is sounding false alarms, it not only desensitises staff to potential threats but also directly affects the customer experience in-store. Here are 10 tips to reduce false EAS alarms……
A recent news article has illustrated just how vigilant retailers need to be during holiday periods and sales, with the Brisbane Times reporting a 40 per cent increase in shoplifting incidents in the Brisbane CBD throughout December last year. It comes in addition to more general statistics that indicate more than a third of Australia’s…
“More healthy, more vibrant, innovative and exciting than ever.” – That was the verdict for the retail sector at the recent National Retail Federation (NRF) Big Show in New York. This year’s Big Show marked the 108th time the event has been hosted and it was bigger than better than ever before, attracting over 38,000…
