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The best protection for your new store – Part 1

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Store Security - blog

Regardless of whether you intend on selling high-end clothing, funky stationery or the latest line-up of high-tech gadgets, every new shopfront should look at their security systems as an integral part of their set-up. Why? Because according to the Australian Retailers Association, the rising incidence of retail theft costs the industry billions of dollars each…

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The human touch in retail

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Retail might be finding new and innovative ways to support the consumer experience and operate with greater efficiency, but according to a recent report from global accounting firm PwC, it’s the human factor that really counts. PwC recently surveyed 15,000 people from 12 countries to find that although technology can offer insight and improve the…

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Retail round-up – May 2018

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May Retail Round Up

A quick read of the headlines would indicate it’s been a rough start to 2018 for the retail sector, with Toys ‘R’ Us in trouble, and retail spending weaker than expected. It’s not all doom and gloom, however, with technology tempering the sentiment. Here’s an insight into what’s making the recent retail news. Toys ‘R’…

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Why consumers behave the way they do

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Customer behavior post

When it comes to retail, huge resources are dedicated to understanding what makes the consumer tick. There’s customer profiles, loyalty programs, data analysis and a whole host of tools utilised in a bid to understand why consumers behave the way they do. But just when you think you’ve nailed your ideal customer and have a…

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Technology targets fitting room theft

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As any retailer with a focus on attire will attest, the fitting room presents a real opportunity for would-be thieves to conceal and steal retail items. Even stores with the most attentive customer service, the best fitting room design, and clearest fitting room policies, struggle with theft in this location. The good news is, technology…

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The evolution of EAS

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First developed in the 1960s, Electronic Article Surveillance is renowned as one of the most effective loss prevention methods available to retailers. Easy to implement, scalable and featuring tags, labels and antenna to suit any retail scenario, it is utilised by over 73% of retailers, and reduces theft by an estimated 60-80%. The enduring popularity…

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Voice ushers in a new retail era

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Voice Recognition Post

Across the board, voice has been tipped as the big-ticket trend for 2018, and only a few months into the year, that prediction is coming to fruition. From how we shop to the way we pay, and even behind the scenes, voice technology is rolling out in new and innovative ways to improve the retail…

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Targeting the mobile consumer

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Mobile Consumer

Targeting the mobile consumer Picture this…as you get ready for work in the morning you order your shopping via voice assistant, spend time during the commute perusing social media, and tap and buy the latest products you like being worn by the star of your choosing. Throughout the day, you’re sent messages notifying you orders…

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Big retailers feeling the effects of shoplifting

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Shoplifting post

Big retailers feeling the effects of theft A recent report by the Australian notes the “five-finger” discount is alive and well, now costing retailers $9.5 billion in lost revenue each year. From grocery retailers to department stores and specialty shops, it seems no matter the size or budget, all retailers are equally at war with…

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Outlook for 2018 offers insight into a complex retail playing field

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Inside Retail has released its outlook for the year ahead, and it paints a complex picture of a changing landscape in retail where opportunity and challenge are reflected in equal measure. Their survey indicates that the customer experience is an increasing focus, more retailers are concerned about international competition and addressing consumer confidence remains a…

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