Like all technology, electronic article surveillance improves and evolves over time. This is partly in response to innovation and also to the increased need for stores to remain vigilant about their loss prevention strategies. So how do you know when it’s time to update your EAS, and what are some of the new innovations available?…
For as long as there has been commerce and retail, there has been the threat of theft and loss. That said, the loss prevention landscape has shifted markedly over the past century, with new tools and innovations delivering constant improvements to the retail bottom line. So what will the next decade and beyond deliver in…
Smart homes, smart cities, smart industry, and smart manufacturing…Courtesy of a new era of internet capability, the world is becoming increasingly automated and connected. And retail is far from immune to the rising tide of the smart wave, with everything from logistics to inventory tracking and retail security enjoying the benefits of what’s been described…
Electronic Article Surveillance has been successfully protecting the retail environment from shoplifting since the late 1960s. But along the way, it has also developed some additional skills beyond just guarding the entrance to a store. Now EAS is more discreet, more versatile and packed with additional tools to help retailers better manage their operations. So,…
Remember the days when the retail sales associate was front and centre of the customer experience? Well, those days are fast returning as the omnichannel landscape sees bricks and mortar retailers seek to play to its in-person strength. Now the sales associate is the face of the retail brand, espousing a retailer’s commitment to stellar…
Ask Australian shoppers what their biggest bugbear is with bricks and mortar retail and chances are time spent in the queue will be among their top answers. Whether it’s waiting to pay, waiting to pick up a click and collect order, or waiting to ask a question of a sales associate, time spent waiting currently…
As Australian retailers look to embrace a positive Christmas spending season ahead, technology is being implemented at speed in a bid to combat the threat of COVID-19. From heat mapping to digital queues and click and collect, retailers are finding innovative ways to reopen safely, while still catering to the customer experience. Here’s a quick…
With the annual company reporting season well and truly under way all eyes are currently on retailer’s bottom lines. And this year there’s a lot to take into account considering the tough conditions Covid-19 has delivered and the ongoing shift in retail technology and consumer expectation. It’s making for some major headlines in terms of…
With online ordering now an essential ingredient of real-world retail, accurate inventory management is becoming increasingly critical. Quite simply, accurate, up to the minute inventory management allows retailers to understand exactly what is in stock so they can fulfil online ordering, manage click and collect, and also oversee stock on the floor, or on order.…
At a time in retail when the bottom-line matters more than ever, loss prevention has taken on an all-new importance. The reality is, preventing shrink in retail has always involved a multipronged approach that extends from protecting individual products all the way through to detailed insight into exactly what’s occurring in-store. In other words, it’s…
As retail rebounds in the wake of Covid-19, it’s imperative retailers do not let their loss prevention fall by the wayside. Although the focus might be on social distancing in-store along with contactless service and a greater online/in-person crossover, the reality is shoplifting remains a major contributor to retail loss, and could potentially increase due…
As the page turned on the new year of 2020, few retailers could have predicted the challenges that lay ahead. Yes, the retail landscape was in the grips of revolution, with customer service, convenience and social conscience all front of mind. But fast forward a few months and the retail sector was battling a crisis…