The retail sector has been one of the key industries disrupted by both technology and changing consumer expectations in recent years. A few months into 2020, that shows no signs of abating. So, let’s look at how retail is changing and the impact that’s having on areas of your store… It’s all about the customer…
Retail shrink costs the Australian industry billions each year and for the retailers looking to stem the flow of loss, keeping up to date with the best techniques and security can be challenging. With that in mind here’s an up-to-date guide on loss prevention. Four main areas In Australia the cost of retail shrink currently…
In recent years the fitting room hasn’t had much thought. A couple of curtains, a little privacy, an attendant to count items in and out – voila change rooms taken care of. But in an age where the customer experience matters more than ever before, the fitting room is offering apparel retailers a welcome opportunity…
This time two years ago Australian retail was awash with scaremongering the sector was at risk of imminent collapse courtesy of e-commerce giant Amazon’s impending arrival. “Online would kill real world retail” many headlines proclaimed. Two years later there appear to be few casualties of what was tipped to be a huge shakeup for the…
With the latest research indicating Australian retailers lose $3.37 billion annually to shoplifting, employee theft and general loss, there’s never been a better time to focus on store security. And in today’s retail environment, protecting an outlet encompasses a series of strategies that range from stock protection on the floor right through to accountability in…
Each year retail loss costs Australian retailers dearly, with the most recent figures from the Australian Retailers Association (ARA) indicating it sets the industry back $7.5 billion annually. This figure shows little signs of abating either, with shoplifting, employee theft, vendor fraud and administrative error among the major causes of retail shrink. Here’s an insight…
A new report has offered a critical insight into the value of RFID, finding the emerging technology can offer near 100 per cent supply chain accuracy, compared to traditional barcode accuracy of 31 per cent. And that’s just one of the benefits outlined in the report by Auburn University. Here’s an insight into their findings…
As the industry gears up for the busiest time of the year, retailers will be looking to maximise every opportunity to reap the rewards of the Christmas shopping season. And for many that will involve not just plugging leaks in their loss prevention strategy but also identifying areas of weakness where they can proactively reduce…
Retail might be finding new and innovative ways to support the consumer experience and operate with greater efficiency, but according to a recent report from global accounting firm PwC, it’s the human factor that really counts. PwC recently surveyed 15,000 people from 12 countries to find that although technology can offer insight and improve the…
Inside Retail has released its outlook for the year ahead, and it paints a complex picture of a changing landscape in retail where opportunity and challenge are reflected in equal measure. Their survey indicates that the customer experience is an increasing focus, more retailers are concerned about international competition and addressing consumer confidence remains a…
As retailers across Australia converged on Melbourne for the Inside Retail Festival of Ideas last week, a key message was clear – retail is not just about the products, industry logistics or the threat to bricks and mortar from the online realm, it is about the consumer and the experience. Or, in what may well…
