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An unlikely retail hero – How the fitting room is changing customer service and reducing theft

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Reducing theft

It’s hard to imagine the humble fitting might be a hero in the modern retail story, but in many ways that’s proving the case. Like all areas of the retail sector, the fitting room is benefitting from an influx of modern technology which is working to play to the strengths of bricks and mortar, improve…

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Apple among the retailers revamping to enhance customer experience

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Retailers revamping to enhance customer experience

Tech giant Apple is among the latest retailers to revamp its stores in a bid to enhance the customer experience, unveiling a new-look outlet at Bondi Junction in Sydney. The re-imagined retail store features a focus on “education and inspiration”, while also boasting environmentally friendly credentials. It follows a trend that sees many big retailers…

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Nine reasons Electronic Article Surveillance is on the rise

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Nine reasons Electronic Article Surveillance is on the rise

A recent US study has found more and more retailers are turning to electronic article surveillance in a bid to combat shoplifting, with the adoption of merchandise alarms and security tags increasing in the past year. The findings were noted in the US National Retail Federation’s annual security survey and support a further report that…

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Is the retail future checkout free?

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Is the retail future checkout free?

7-Eleven has become the latest Australian retailer looking to make the retail experience checkout free, with the trial of a new app that allows customers to go “cardless and cashless”. Announced last week, the trial follows in the footsteps of grocery retailer Woolworths and of course Amazon Go in the US. The 7-Eleven trial is…

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Understanding retail loss

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Understanding Retail Loss

Each year retail loss costs Australian retailers dearly, with the most recent figures from the Australian Retailers Association (ARA) indicating it sets the industry back $7.5 billion annually. This figure shows little signs of abating either, with shoplifting, employee theft, vendor fraud and administrative error among the major causes of retail shrink. Here’s an insight…

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Disruption is business as usual, according to Australian Retailers Association report

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The Australian Retailers Association has released their 2019 report into the State of Retail Technology, finding retailers need to step up and treat tech disruption as business as usual or be forced to step aside. The report notes many retailers are harnessing the power of technology, but are overlooking critical opportunities and struggling to unite…

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Augmented Reality – The new edge for bricks and mortar

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Augmented Reality, new edge for bricks and mortar

Augmented Reality is touted as one of the biggest tech trends for retail, with experts tipping it could just offer bricks and mortar the edge they need to thrive in an e-commerce era. Its potential is considered so important, in 2016 most speakers at the US National Retail Federation Conference in New York singled it…

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The four types of in-store experience driving future retail

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The 4 types of in-store experience driving future retail

Over the past few years, bricks and mortar retail has been dominated by one big question – how to revolutionise the in-store experience to retain clientele. The question is framed against the backdrop of a time-poor shopper who is increasingly turning to online commerce, and the answer is regarded as the panacea that allows bricks…

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Gen Z equally driven by physical and digital retail

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Generation Z equally driven by physical and digital retail

Born with the internet at their fingertips and a mobile phone in their hand, Generation Z seamlessly blurs the online and real world when it comes to retail. Yet, according to a new study, they still prefer stores to have both a digital and physical presence, and the majority favour websites over apps when it…

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The ROI on your new EAS Security Tag system

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THE ROI ON YOUR NEW EAS SECURITY TAG SYSTEM

Like any business decision, installing a new Electronic Article Surveillance system should be carefully considered in a bid to maximise your return on investment. So how do you calculate that ROI and what should you consider? EAS lifespan Broadly speaking, a reputable EAS system have an expected lifespan of about 10-15 years. During that time,…

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