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Four pre-Christmas trends every retailer should know

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Retail Pre-Christmas

Next week, the retail sector officially enters the three-month countdown to Christmas, and already many brands are busily planning their marketing, ordering their stock and preparing for what they hope will be a bumper festive season. This year, there are also some new trends emerging, with American holidays like Black Friday and Cyber Monday set…

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Police look at new charges for ‘swarming’ shoplifting

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Victoria Police are considering introducing a new charge to tackle the rising incidence of ‘swarming’. Usually aimed at telco retailers and electronics stores, ‘swarming’ sees a couple or numerous offenders enter a retail outlet en masse to steal valuable items like mobile phones. It often involves a level of force that sees products ripped from…

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Apple’s Watch 5 to prompt surge in wearable popularity

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Smart watch - wearables vitag

Apple has unveiled its latest smart watch as more and more brands embrace the wearable trend and these accessories continue to grow in popularity. For retailers, the Apple Watch and its counterparts offer a real opportunity to spark consumer interest, but as a high-value item prone to theft, they also require a loss prevention focus.…

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How shoppers view technology

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How shoppers view retail technology

A US report has found most shoppers value the role of technology in retail, with innovation that assists in the product search and selection process their favoured form of tech implementation. According to the latest Consumer View Report from the US National Retail Federation more than three in five shoppers believe technology and innovation has…

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Survey finds telco stores a prime target for theft

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Survey finds Telco stores a prime target for theft

A retail crime security survey focussed specifically on Australia and New Zealand has found customer theft accounts for over half of all lost revenue from Australian stores, with telecommunications stores suffering the highest losses per incident. The findings support recent news that telecommunications stores are regularly targeted by gangs, with thieves becoming increasingly brazen in…

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The five key areas of store security

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The five key areas of store security

With the latest research indicating Australian retailers lose $3.37 billion annually to shoplifting, employee theft and general loss, there’s never been a better time to focus on store security. And in today’s retail environment, protecting an outlet encompasses a series of strategies that range from stock protection on the floor right through to accountability in…

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Looking to improve product security? – There’s an EAS tag for that

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EAS security tags

Think retail security tags and the mind tends to turn to clothing tags, but the truth is electronic article surveillance (EAS) has evolved rapidly over the past 50 years, with a tag available to suit almost any product imaginable. From liquor bottle locks to golf tags and even optical tags for eyewear, if you have…

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$71 billion in lost retail opportunity

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RETAIL OPPORTUNITY

Negative shopping experiences are costing Australian retailers $71 billion in lost revenue each year, with out of stock events and long lines the factors most likely to see consumers seek gratification elsewhere. These are the recent findings of a report by global payments provider Adyen, who surveyed consumers and retailers early this year, identifying eight…

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The new retail metric – “return on experience”

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The new retail metric – “return on experience” ROX

Big brands should be looking beyond traditional metrics like return on investment and measuring the return on experience, according to the latest Global Consumer Insights Survey from Price Waterhouse Coopers (PwC). In their 10th annual survey of over 21,000 consumers globally, they note the age of a digitally savvy consumer means a superior customer service…

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Technology in the fight against self-checkout theft

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Technology in the fight against self-checkout theft

Artificial Intelligence and increased surveillance are among the new technologies being employed by Australia’s major retailers in a bid to combat self-checkout theft. The move comes amidst reports seven per cent of consumers admit to committing self-service checkout theft in a trend that costs the retail sector billions. Here’s an insight into self-checkout theft in…

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