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Disruption is business as usual, according to Australian Retailers Association report

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The Australian Retailers Association has released their 2019 report into the State of Retail Technology, finding retailers need to step up and treat tech disruption as business as usual or be forced to step aside. The report notes many retailers are harnessing the power of technology, but are overlooking critical opportunities and struggling to unite…

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Retailers and the new digital expectaction

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retailers digital expectations blog

Retailers are scrambling to keep up with consumer’s digital expectations, and those that keep pace in the right way are likely to be rewarded handsomely for their efforts, according to a new report. Here’s an insight into the role of digital in real-world retail and the key features consumers seek. The value of digital A…

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Retail potential in the digital wallet

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Retail potential in the digital wallet

Australian consumers are making the transition from physical to digital wallets, offering retailers a wealth of opportunity to cash in on the changing tide. According to Deloitte adoption of mobile payment technology rose 14% in 2017 alone seeing Australians steadily abandon their cards and instead look to mobile payments via digital wallets. The shift offers…

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The human touch in retail

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Human Touch in retail

Retail might be finding new and innovative ways to support the consumer experience and operate with greater efficiency, but according to a recent report from global accounting firm PwC, it’s the human factor that really counts. PwC recently surveyed 15,000 people from 12 countries to find that although technology can offer insight and improve the…

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Outlook for 2018 offers insight into a complex retail playing field

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Retail Outlook 2018

Inside Retail has released its outlook for the year ahead, and it paints a complex picture of a changing landscape in retail where opportunity and challenge are reflected in equal measure. Their survey indicates that the customer experience is an increasing focus, more retailers are concerned about international competition and addressing consumer confidence remains a…

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“Physical retail is not dead – What’s dead is boring retail”

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Physical retail is not dead

As retailers across Australia converged on Melbourne for the Inside Retail Festival of Ideas last week, a key message was clear – retail is not just about the products, industry logistics or the threat to bricks and mortar from the online realm, it is about the consumer and the experience. Or, in what may well…

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Delving into data through retail software

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Dvelving into data through retail software

It may not be as hip as smart mirrors or as funky as voice activated payments but make no mistake a major trend driving retail in 2018 is data and the software behind it. The push is so prevalent, Inside Retail recently noted “the capture, interpretation and ultimate application of consumer data emerged as a…

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10 ways tablets improve the customer experience

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10 ways tablets improve the customer experience

No matter whether it’s retail, hospitality, or government, modern business is all about the customer experience where consumers or patrons effortlessly interact with a brand. And increasingly business is turning to tablets to assist them with the task. Serving as kiosks, mobile Point of Sale, or just catering to the omnichannel environment, the humble tablet…

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Analytics revealing opportunity for retail

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Analytics revealing opportunity for retail

E-commerce, virtual reality and chatbots night be the flash new terms of the retail world, but behind the scenes it’s simple data and analytics that are delivering a host of new opportunities to bricks and mortar retail. From counting customers, to watching what they pick up and put down, modern retail features a smorgasbord of…

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Vitag gives retailer a “sporting”chance

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Sportsco Case Study

For many retailers a security solution is about more than reducing theft. This was the case with Sportsco who approached Vitag with additional store management requirements like traffic counting to improve their operation as a whole. As a nationally recognised brand, Sportsco operates a growing network of stores across Australia and online, offering a diverse…

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