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Understanding retail loss

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Understanding Retail Loss

Each year retail loss costs Australian retailers dearly, with the most recent figures from the Australian Retailers Association (ARA) indicating it sets the industry back $7.5 billion annually. This figure shows little signs of abating either, with shoplifting, employee theft, vendor fraud and administrative error among the major causes of retail shrink. Here’s an insight…

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The four types of in-store experience driving future retail

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The 4 types of in-store experience driving future retail

Over the past few years, bricks and mortar retail has been dominated by one big question – how to revolutionise the in-store experience to retain clientele. The question is framed against the backdrop of a time-poor shopper who is increasingly turning to online commerce, and the answer is regarded as the panacea that allows bricks…

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Combatting mobile phone gangs

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Combatting Mobile Phone Gangs

A recent news story on A Current Affair highlights the increasing challenges mobile phone retailers face when it comes to protecting their staff, their customers and their products in the face of targeted mobile device theft. Aired on April 15, the story showed CCTV footage from Brisbane, Sydney and Melbourne telco stores where gangs of…

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Protecting IoT products in-store

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Protecting IoT

Australia stands at the doorstep of a “smart home” revolution, with IoT devices like smart speakers and security cameras set to see adoption more than double in the next three years. For the retailers marketing these devices, the sector is already worth $583 million and is expected to increase rapidly over the coming years. So,…

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Transforming the in-store customer experience with OnePOD

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Telstra Store Epping - OnePOD

SITUATION The Telstra Epping store was unsatisfied with their aging solution. The mobile phone display stands were always on lock-down position; customers could not pick up or interact with the phones. The locked down devices provided a very poor customer shopping experience. Store Manager Brady Massari began seeking out a solution to completely upgrade the…

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What to look for in security tags

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Z50 Security Tag

When it comes to loss prevention, Electronic Article Surveillance (EAS) remains the most popular and effective product-based anti-shoplifting strategy available to retailers. Comprising hard tags, labels and antenna, the system is used by an estimated 90 per cent of Australian retailers, reducing shoplifting by up to 80 per cent. However, when harnessing the power of…

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Case in point – Shoplifting surges in Brisbane

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Shoplifting surges in Brisbane

A recent news article has illustrated just how vigilant retailers need to be during holiday periods and sales, with the Brisbane Times reporting a 40 per cent increase in shoplifting incidents in the Brisbane CBD throughout December last year. It comes in addition to more general statistics that indicate more than a third of Australia’s…

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RFID tech gets serious in Australia with new Coalition examining the benefits

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RFID Coalition

The technology has been around since WWII but only recently has RFID re-emerged as one of retail’s key tech tools in the ongoing push to be more efficient, more impervious to loss, and more cognisant of the consumer experience. In fact market research indicates the retail sector will become the biggest user of RFID technology…

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The informed shopper – here’s what they do before they buy

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Informed Shopper Blog Post

Bricks and mortar may still reign supreme, but according to new data, more and more of the customer journey is being undertaken online. From Googling products to seeking reviews, the customer is using the online realm to educate themselves and research, meaning they’ve often made a purchasing decision long before they enter a store. It’s…

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99.9 per cent supply chain accuracy with RFID

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RFID Accuracy

A new report has offered a critical insight into the value of RFID, finding the emerging technology can offer near 100 per cent supply chain accuracy, compared to traditional barcode accuracy of 31 per cent. And that’s just one of the benefits outlined in the report by Auburn University. Here’s an insight into their findings…

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