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The human touch in retail

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Human Touch in retail

Retail might be finding new and innovative ways to support the consumer experience and operate with greater efficiency, but according to a recent report from global accounting firm PwC, it’s the human factor that really counts. PwC recently surveyed 15,000 people from 12 countries to find that although technology can offer insight and improve the…

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Retail round-up – May 2018

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May Retail Round Up

A quick read of the headlines would indicate it’s been a rough start to 2018 for the retail sector, with Toys ‘R’ Us in trouble, and retail spending weaker than expected. It’s not all doom and gloom, however, with technology tempering the sentiment. Here’s an insight into what’s making the recent retail news. Toys ‘R’…

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Why consumers behave the way they do

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Customer behavior post

When it comes to retail, huge resources are dedicated to understanding what makes the consumer tick. There’s customer profiles, loyalty programs, data analysis and a whole host of tools utilised in a bid to understand why consumers behave the way they do. But just when you think you’ve nailed your ideal customer and have a…

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Voice ushers in a new retail era

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Voice Recognition Post

Across the board, voice has been tipped as the big-ticket trend for 2018, and only a few months into the year, that prediction is coming to fruition. From how we shop to the way we pay, and even behind the scenes, voice technology is rolling out in new and innovative ways to improve the retail…

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Targeting the mobile consumer

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Mobile Consumer

Targeting the mobile consumer Picture this…as you get ready for work in the morning you order your shopping via voice assistant, spend time during the commute perusing social media, and tap and buy the latest products you like being worn by the star of your choosing. Throughout the day, you’re sent messages notifying you orders…

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Outlook for 2018 offers insight into a complex retail playing field

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Retail Outlook 2018

Inside Retail has released its outlook for the year ahead, and it paints a complex picture of a changing landscape in retail where opportunity and challenge are reflected in equal measure. Their survey indicates that the customer experience is an increasing focus, more retailers are concerned about international competition and addressing consumer confidence remains a…

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Improving energy efficiency in retail

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Improving energy efficiency in retail

It’s little secret increasing electricity prices are hitting every Australian hard, and the retail sector is far from immune. In fact, small business, including retail, are experiencing energy price hikes far above the average Australian household, with news.com.au noting some businesses have been slugged with a rise of up to 120% in recent years. The…

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“Physical retail is not dead – What’s dead is boring retail”

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Physical retail is not dead

As retailers across Australia converged on Melbourne for the Inside Retail Festival of Ideas last week, a key message was clear – retail is not just about the products, industry logistics or the threat to bricks and mortar from the online realm, it is about the consumer and the experience. Or, in what may well…

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10 ways tablets improve the customer experience

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10 ways tablets improve the customer experience

No matter whether it’s retail, hospitality, or government, modern business is all about the customer experience where consumers or patrons effortlessly interact with a brand. And increasingly business is turning to tablets to assist them with the task. Serving as kiosks, mobile Point of Sale, or just catering to the omnichannel environment, the humble tablet…

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No cashier, no lines – Amazon Go opens in Seattle

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Ni cashier - no lines

After months of testing and trials, retail behemoth Amazon has officially opened its flagship store in Seattle, launching a cashier-free, tech-savvy convenience shop known as Amazon Go. With “no lines, no checkouts” and “the world’s most advanced technology” the store showcases a possible future for the retail industry where consumers enter, grab their items and…

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