Inside Retail and KPMG have published their Retail Outlook for 2021, noting 2020 was a ‘year of retailing bravely’ that saw retailers adopt new technologies and new business models to…
How retail intelligence is shaping the in-store experience
As retailers grapple with a new landscape, in-store intelligence including technology, analytics and data is playing an increasing role in both optimising and streamlining the retail experience. Much of this…
What shoppers want
New research has taken a deep dive into exactly what Australian shoppers seek from retail in a post-pandemic world, with the survey revealing sales associate knowledge, stock insight, and omnichannel…
The future of retail pulled forward
The future of retail has been pushed forward according to keynote speakers at Retail’s Big Show in the US, with e-commerce accelerated and new customer needs emerging. Meanwhile, the role…
The post-pandemic role of bricks and mortar retail
Retail was changing long before Covid-19 reshaped the landscape of physical stores, but in the wake of a global pandemic, the role of bricks and mortar is continuing to shift…
Four retail resolutions for 2021
As the door closes on a watershed year for retail, there’s hope for a less turbulent year ahead. But the reality is the landscape of 2020 has delivered changes that…