With lockdowns progressively lifting across Australia, bricks and mortar retail is very much back on the consumer agenda. But that doesn’t necessarily mean it’s back to business as usual. Shopper behaviour in-store shows signs of changing as customers respond to the new normal where hygiene is front of mind, and the household budget is tight.…
A retail outlook for 2020 shows that Australian retailers have labelled consumer confidence, rental overheads, and discounting as their top three challenges for the year ahead as the industry grapples with what could prove a “tempestuous” start to the new decade. According to Inside Retail’s Australian Retail Outlook 2020, the sector has entered a new…
The retail sector has been one of the key industries disrupted by both technology and changing consumer expectations in recent years. A few months into 2020, that shows no signs of abating. So, let’s look at how retail is changing and the impact that’s having on areas of your store… It’s all about the customer…
Retail shrink costs the Australian industry billions each year and for the retailers looking to stem the flow of loss, keeping up to date with the best techniques and security can be challenging. With that in mind here’s an up-to-date guide on loss prevention. Four main areas In Australia the cost of retail shrink currently…
In recent years the fitting room hasn’t had much thought. A couple of curtains, a little privacy, an attendant to count items in and out – voila change rooms taken care of. But in an age where the customer experience matters more than ever before, the fitting room is offering apparel retailers a welcome opportunity…
This time two years ago Australian retail was awash with scaremongering the sector was at risk of imminent collapse courtesy of e-commerce giant Amazon’s impending arrival. “Online would kill real world retail” many headlines proclaimed. Two years later there appear to be few casualties of what was tipped to be a huge shakeup for the…
With the latest research indicating Australian retailers lose $3.37 billion annually to shoplifting, employee theft and general loss, there’s never been a better time to focus on store security. And in today’s retail environment, protecting an outlet encompasses a series of strategies that range from stock protection on the floor right through to accountability in…
Each year retail loss costs Australian retailers dearly, with the most recent figures from the Australian Retailers Association (ARA) indicating it sets the industry back $7.5 billion annually. This figure shows little signs of abating either, with shoplifting, employee theft, vendor fraud and administrative error among the major causes of retail shrink. Here’s an insight…
A new report has offered a critical insight into the value of RFID, finding the emerging technology can offer near 100 per cent supply chain accuracy, compared to traditional barcode accuracy of 31 per cent. And that’s just one of the benefits outlined in the report by Auburn University. Here’s an insight into their findings…
As the industry gears up for the busiest time of the year, retailers will be looking to maximise every opportunity to reap the rewards of the Christmas shopping season. And for many that will involve not just plugging leaks in their loss prevention strategy but also identifying areas of weakness where they can proactively reduce…
Retail might be finding new and innovative ways to support the consumer experience and operate with greater efficiency, but according to a recent report from global accounting firm PwC, it’s the human factor that really counts. PwC recently surveyed 15,000 people from 12 countries to find that although technology can offer insight and improve the…
