In recent years the fitting room hasn’t had much thought. A couple of curtains, a little privacy, an attendant to count items in and out – voila change rooms taken…
The 20 coolest retailers of 2019 revealed
Inside Retail has revealed its 20 coolest retailers for 2019, with unique customer experiences, stunning store fit-outs and social conscience among the factors helping these innovative shopfronts truly stand out…
How shop security improves the customer experience
Retail loss prevention and the customer experience may seem like two terms which have little in common. But often they work hand in hand, with effective shop security facilitating the…
The new retail metric – “return on experience”
Big brands should be looking beyond traditional metrics like return on investment and measuring the return on experience, according to the latest Global Consumer Insights Survey from Price Waterhouse Coopers…
Apple among the retailers revamping to enhance customer experience
Tech giant Apple is among the latest retailers to revamp its stores in a bid to enhance the customer experience, unveiling a new-look outlet at Bondi Junction in Sydney. The…
Augmented Reality – The new edge for bricks and mortar
Augmented Reality is touted as one of the biggest tech trends for retail, with experts tipping it could just offer bricks and mortar the edge they need to thrive in…
How security can improve the customer experience?
Security might be the retailer’s concern, but when it comes down to the bottom line, better security benefits retailers and consumers alike. Done well, it allows customers a seamless experience…